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Frequently Asked Questions |  |
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| How do I contact Babys-Mart? You can e-mail us on sales@babys-mart.co.uk or if you would like to speak to a real person phone us on 0870 78 78 9 78. Can I return goods I do not like? Yes. The goods must be unused and in their original undamaged packaging, in as new condition. We must be advised within 7 days, you can arrange return yourselves or use our highly discounted carrier contract. Please read our terms and conditions. How long are goods guaranteed for? All nursery goods have a minimum 6-month guarantee. Are my credit card details safe with you? Our software encrypts your details when they leave your computer, they can only be decrypted by the software in our system. Your details are shredded in house once they are finished with and computer files deleted, unless you have consented to receive mail offers from us. Can I order by phone? Yes of course. We are open 9:00 am to 5:00 pm Monday to Saturday. Are you a bona fide dealer? Yes we hold accounts with all the major suppliers. We are also a Maclaren Service Centre How long do you take to reply to e-mails? We aim to reply same working day. How long does delivery take? We despatch most orders same working day, our standard delivery is 2-3 working days, if you have not received your parcel by the end of the 3rd day phone us and we will track the parcel on line. You can upgrade your delivery to next day if you wish. Please see our shipping and handling page. What if my goods are damaged in transit? Notify us within 3 working days and we will collect the goods free of charge and arrange to send a replacement What if I require a repair? Contact our customer service team on 0870 78 78 9 78 and they will arrange return of the goods in question. if it is a manufacturing fault it will be repaired and returned to you free of charge. Sometimes we will send a replacement part if it in not difficult to fit. Our approved workshop can also deal with your non-warranty repairs, we will phone you with a quote once the item has been inspected. Please note all items being collected must be boxed to avoid damage in transit and you must be available to sign for the collection. Are you new to the nursery industry? No, our Parent Company has been retailing nursery goods for over 25 years and has an excellent reputation in the industry. Why are your prices so low? Babys-Mart operate from warehousing so we do not have high costs associated with high street sales, we pass this saving to you. Where do you ship? We ship to all areas of the UK. There is a slight surcharge for the highlands and Islands. Please see our shipping and handling page. How can I pay? We accept all major cards except Amex Diners. I cannot find the product I am looking for on line? Please phone us on 0870 78 78 9 78 and we will do all we can to help. |
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